Thank you for choosing GDM Nutraceuticals as your trusted supplier of high-quality nutraceutical products. We are committed to ensuring a seamless and reliable shipping experience for all our customers. This shipping policy outlines the terms and conditions regarding the shipment and delivery of our products. By placing an order with us, you acknowledge and agree to the following terms:
1. Shipping Time:
We understand the importance of timely delivery, and we strive to process and ship all orders within 1-2 business days after payment confirmation. Please note that our shipping time refers to the duration it takes for the order to leave our facility and does not include weekends or public holidays.
2. Delivery Time:
The delivery time for your order depends on your location and the shipping method chosen during the checkout process. We offer various shipping options to meet your specific needs. Typically, the delivery time ranges from 2 to 7 business days from the date of shipment. However, please note that unforeseen circumstances such as customs delays or natural disasters may affect the estimated delivery time. We kindly ask for your patience and understanding in such situations.
3. Shipping Methods and Carriers:
We collaborate with reputable shipping carriers to ensure secure and reliable delivery of your orders. The shipping methods available at checkout may vary based on your location and the size of your order.
4. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be provided with the available shipping options along with their respective costs. We strive to offer competitive shipping rates while ensuring the integrity and safety of your products during transit. Please note that shipping rates are subject to change without prior notice, and any additional fees, such as customs duties or taxes, imposed by your country's authorities are the responsibility of the customer.
5. Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing the tracking information. This will allow you to monitor the progress of your shipment until it reaches its destination. For international orders, please note that tracking may be limited depending on the destination country's postal service.
6. Shipping Restrictions:
It is essential to familiarize yourself with the shipping regulations and restrictions specific to your location. Some products may be subject to legal limitations or import restrictions imposed by certain countries or regions. It is the customer's responsibility to ensure compliance with all applicable laws and regulations.
7. Address Accuracy:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. Note that address changes may not be possible if your order has already been shipped.
8. Lost or Damaged Shipments:
While we take utmost care in packaging your order securely, unforeseen circumstances beyond our control may occur during transit. If your shipment is lost, damaged, or shows signs of tampering upon delivery, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a satisfactory resolution.
9. Returns and Refunds:
For information regarding returns and refunds, please refer to our dedicated Returns and Refunds Policy, which can be found on our website.